Refund policy

1. Custom-Fit Orders

Because every custom-fit piece is made specifically for you — to your measurements, in your chosen design — we do not accept returns on custom orders nor provide refunds or partial refunds on the order. This is consistent with industry-standard policy for made-to-measure garments.

However, we are committed to your satisfaction. If there is a craftsmanship defect or an error on our part that is proven to be the error of our work, we will work with you to make it right. Please contact us within 3 days of delivery with photos.

2. Ready-to-Ship Items — Return Eligibility

Standard-sized, ready-to-ship items may be exchanged or returned within 3 days of delivery if they are:

  • Unworn, unwashed, unopened, and UNUSED
  • In original condition with all tags/packaging intact
  • Not embellished, altered, or customized

IMPORTANT: Return requests must be initiated within 3 days of delivery and the item must be postmarked back to us within 5 days. Return requests cannot be initiated a week before any major holiday (Halloween, Christmas, Thanksgiving, New Year's, etc.). Season-specific items (costumes, holiday pieces) become final sale once the season/holiday has passed — no returns accepted post-holiday.

Return shipping costs are the customer's responsibility unless the return is due to our error. Approved returns are refunded to the original payment method within 5–7 business days of our receiving the item.

Package Damage:
If USPS or another carrier damages the package or shipping box, and the item inside is affected, contact us within 3 days of delivery with photos. We will work with the carrier and determine whether a return, exchange, or replacement is appropriate.

3. Exchanges

Exchanges are offered on standard-sized items within 14 days of delivery where inventory allows. Contact us to begin the exchange process. Wicked and Wonder is NOST responsible for exchange shipping fees to return the item for exchange.

4. Order Cancellation

  • Custom orders: May be cancelled within 24 hours of placement for a full refund. After 24 hours, materials may have been sourced and production scheduled — cancellations are not accepted.|

  • Ready-to-ship orders: May be cancelled before shipment. Contact us immediately if you need to cancel; we'll do our best to catch it in time.

Important Note on Cancellation Patterns:
We monitor for patterns of rapid order placement followed by cancellation requests, as this can indicate intent to manipulate inventory, exploit system resources, or circumvent policies. Multiple cancellation requests within a short timeframe may trigger account review and potential suspension.