Terms of service
Wicked & Wonder | Effective Date: 9/1/26
*We believe the fine print should still sound like us. These terms are written to protect both you and our studio — clearly, honestly, and without the corporate confusion.
1. Who We Are
Wicked & Wonder is an custom costume and accessories artisan studio. Since 2009, we've been designing, crafting, and shipping custom-fit and ready-to-ship wearable art from our studio to customers across the United States and internationally. By placing an order with us, you agree to the terms outlined below.
2. Placing an Order
2.1 Order Confirmation & Production Finalization
An order is considered placed once you complete checkout and receive a confirmation email. This confirmation is acknowledgment of your order — not a guarantee of immediate production start nor delivery date.
Production begins only after your order is "Finalized," which means:
- Need-by date and desired delivery date are confirmed with us
- Custom measurements are received and verified (for custom-fit orders)
- All coordinating accessories and add-ons are ordered and confirmed
- Any special requests or customizations are clarified and locked in
For custom-fit orders, we will send a Measurement Request with clear instructions. Accurate measurements are essential — production cannot begin until we have them.
Multi-Item Orders & Coordinated Shipping
If you order multiple items — whether in a single order or across separate orders placed under the same account — all items will ship together based on the longest production timeline across all items in your order group.
Example: You order a custom Maleficent dress (4-week timeline) and separately purchase a pre-made scepter (1-week timeline). Both items will ship on or around this 4th week timeline usually together in the same box-- not on separate shipping timelines. We can only guarantee both orders will DELIVER no later than the finalized delivery date for the entire order agreed upon.
Timeline Extension with Add-Ons:
Additionally, if you add accessories, personalized items, or embellishments to an existing order (whether at checkout or days/weeks later), the production timeline extends to accommodate the new items. For example: original order ships in 3 weeks, but you add a personalized glow-in-the-dark “Drink Me” bottle (1-week production) ordered 5 days later = entire shipment now ships at week 4-5 weeks from your original order date.
Why we consolidate: Shipping items separately is inefficient and costly and hard on the environment. Consolidating orders saves you money and us resources — we pass those savings on to you.
Reserve Right to Split Shipments:
We reserve the right to ship oversized or separately-packaged items earlier if logistically appropriate (for example, a large cape or accessory that won’t fit in the same box as your dress and may have a longer delivery timeline). We will notify you if we choose to split a shipment.
To minimize delays:
- Submit measurements promptly
- Order well in advance, especially during peak season (September–October) and Halloween to book your spot in our holiday production queue.
- Place all coordinating items at the same time when possible, or expect extended timelines if ordering across multiple dates
2.2 Custom Fit Orders — Measurement Submission
Custom-fit orders require accurate measurements from the customer. Upon order placement, we will send a Measurement Request with clear instructions.
You are responsible for:
- Providing accurate measurements within 5 business days of your confirmation email
- Ensuring measurements are taken correctly per our guide
- Reviewing your measurements before submission
We build to what you give us. Inaccurate measurements may affect fit and are not grounds for a refund or remake at no charge. If you have any doubt, measure twice, enlist a family member or friend to help, seek out professional measurements— or contact us for guidance before submitting.
1-on-1 Measurement Support Service
For customers interested in 1-on-1 personalized measurement guidance, contact to inquire about availability and pricing.
2.3 Order Accuracy
Please review your cart carefully before checkout. Confirm size selections, customization details, and shipping address. We begin production based on the information provided at checkout. Changes to size, or design must be requested within 24 hours of order placement, before production begins.
The shipping address must match the payment address. We cannot and will not accept changes to the shipping address once an order has been placed. If an error is made or a different address is needed, a new order must be placed.
3. Pricing & Payment
All prices are listed in US dollars. We accept major credit cards, debit cards, and any payment methods displayed at checkout. Payment is collected in full at the time of purchase.
We reserve the right to correct pricing errors. In the unlikely event of a listed price error, we will notify you before fulfillment and offer you the option to proceed at the correct price or cancel for a full refund.
4. Fraud Prevention & Account Conduct
We've built this studio on trust. The overwhelming majority of our customers are wonderful people — and we protect them by maintaining clear standards for how our shop is used.
4.1 Prohibited Activities
To protect our community of customers and the integrity of our studio, the following activities are strictly prohibited:
- Fraudulent orders: Placing orders with stolen, unauthorized, or fraudulent payment credentials
- Identity manipulation or account misuse: Using false, stolen, or synthetic identities with which to place an order or message our shop including alternate contact information, emails, shipping address(s) or any misrepresented account details to circumvent policies or enforcement decisions
- Abusive, threatening, harassing and/or stalking language or conduct: Directed at our team, shop, affiliates, or other customers, in any format including abuse of our contact form message system.
- Activities intended to harm Wicked & Wonder or other customers
- Violation of applicable law
For detailed information on what constitutes fraud and our detection methods, see our Fraud Prevention & Security Policy (available upon request or linked in the Contact section below).
4.2 Consequences
Violations of this section may result in any or all of the following:
- Immediate account suspension without prior notice
- Order cancellation for current and pending orders, without refund, where fraud is confirmed or strongly indicated
- Forfeiture of custom work in progress — because materials have been purchased and production hours committed specifically for you, custom orders cancelled due to confirmed fraudulent conduct will not be refunded
- Legal action where applicable, including referral to law enforcement or civil proceedings under applicable law
These consequences are not imposed lightly. They exist to protect the customers who do things the right way.
4.3 How We Detect Fraud
We use standard industry tools and practices to protect our store and our customers, including:
- Address verification: We cross-reference shipping and billing addresses for consistency
- Order pattern analysis: Unusual ordering patterns may trigger manual review
- Payment verification: We work with our payment processor and Shopify security to identify high-risk or flagged transactions before fulfillment
- Identity verification: In cases involving high-risk or suspicious orders, we may request identity or residential verification (such as a state-issued ID or proof of address). Refusal to comply with identity verification requests will result in the cancelation of the order(s).
These measures are in place for everyone's protection. If a legitimate order is flagged in error, contact us immediately — we will review it promptly and personally.
For details on specific fraud patterns we monitor and our full enforcement process, see our Fraud Prevention & Security Policy.
4.4 Applicable Law
Our fraud prevention practices and enforcement rights are consistent with applicable consumer protection law and federal law. We reserve all rights available to us under applicable law.
5. Production Timelines
5.1 Standard Timelines
Most pieces take 2–4 weeks from measurement confirmation to shipment. Complex, heavily embellished, or fully custom designs may take longer up to 6 weeks or longer depending on the current season and our production schedule. Estimated timelines are communicated at checkout or upon consultation and are good-faith estimates — not guaranteed delivery dates.
5.2 Peak Season
During peak periods holiday seasons (September–October, November–December), production timelines may extend. We recommend ordering at least 6–8 weeks before your event date. We will always be transparent about our current capacity.
5.3 Rush Orders
Rush production, affectionately refereed to as Halloween Rush, may be available depending on studio capacity. Rush availability must be confirmed with us prior to placing your order. Rush fees apply and will be communicated clearly before you commit.
6. Shipping
6.1 Domestic Shipping
We ship within the United States via tracked carrier. You will receive a shipping notification with tracking information once your order leaves our studio.
6.2 International Shipping
Right now we are not currently accepted international order, but that may change in the future.
6.3 Shipping Responsibility
Once a package is confirmed as shipped by us, you will receive tracking information. However, we can only guarantee the date your item ships — we cannot control the speed or efficiency of USPS, UPS, FedEx, or other carriers, and therefore canNOT GUARANTEE delivery dates.
If an item is not delivered by a needed date or deadline, Wicked & Wonder cannot be held financially responsible, and refunds will not be provided. We recommend ordering well in advance of any time-sensitive events.
For lost or damaged packages, contact us immediately and we will work with the carrier on your behalf.
6.4 Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout that matches your payment address. We cannot and will not accept shipping address changes once an order has been placed. If you realize a mistake after checkout, that order must be cancelled and a new order must be placed with the correct address. We cannot reship at our cost nor refund any order for packages returned or undeliverable or that NEVER deliver or are delivered to the wrong address due to customer-provided address errors, false or stolen shipping address supplied, or unauthorized address changes or rerouting.
6.5 Shipping Carriers We Use
- Standard Shipping: USPS (US Postal Service) Ground Advantage— typically 6–10 business days
- Priority Mail: USPS typically 4 days or less
- Rush Shipping:** FedEx or UPS — 3-day, 2 day or additional overnight and even same day options available
- Halloween Rush: Our signature expedited production service (production labor + expedited materials sourcing) — when combined with FedEx/UPS overnight shipping
Note: Halloween Rush production fees and all express shipping fees are non-refundable, regardless of actual delivery timing.
7. Returns, Exchanges & Cancellations
7.1 Custom-Fit Orders — No Returns
Because every custom-fit piece is made specifically for you — to your measurements, in your chosen design — we do not accept returns on custom orders nor provide refunds or partial refunds on the order. This is consistent with industry-standard policy for made-to-measure garments.
However, we are committed to your satisfaction. If there is a craftsmanship defect or an error on our part that is proven to be the error of our work, we will work with you to make it right. Please contact us within 3 days of delivery with photos.
7.2 Ready-to-Ship Items — Return Eligibility
Standard-sized, ready-to-ship items may be exchanged or returned within 3 days of delivery if they are:
- Unworn, unwashed, unopened, and UNUSED
- In original condition with all tags/packaging intact
- Not embellished, altered, or customized
IMPORTANT: Return requests must be initiated within 3 days of delivery and the item must be postmarked back to us within 5 days. Return requests cannot be initiated a week before any major holiday (Halloween, Christmas, Thanksgiving, New Year's, etc.). Season-specific items (costumes, holiday pieces) become final sale once the season/holiday has passed — no returns accepted post-holiday.
Return shipping costs are the customer's responsibility unless the return is due to our error. Approved returns are refunded to the original payment method within 5–7 business days of our receiving the item.
Package Damage:
If USPS or another carrier damages the package or shipping box, and the item inside is affected, contact us within 3 days of delivery with photos. We will work with the carrier and determine whether a return, exchange, or replacement is appropriate.
7.3 Exchanges
Exchanges are offered on standard-sized items within 14 days of delivery where inventory allows. Contact us to begin the exchange process. Wicked and Wonder is NOST responsible for exchange shipping fees to return the item for exchange.
7.4 Order Cancellation
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Custom orders: May be cancelled within 24 hours of placement for a full refund. After 24 hours, materials may have been sourced and production scheduled — cancellations are not accepted.|
- Ready-to-ship orders: May be cancelled before shipment. Contact us immediately if you need to cancel; we'll do our best to catch it in time.
Important Note on Cancellation Patterns:
We monitor for patterns of rapid order placement followed by cancellation requests, as this can indicate intent to manipulate inventory, exploit system resources, or circumvent policies. Multiple cancellation requests within a short timeframe may trigger account review and potential suspension.
8. The Custom Fit Commitment
We are committed to the craft of perfect fit. We believe every person deserves a costume that fits them — not a generic shape. That commitment means:
- We build to your measurements with care and precision
- We are available for questions throughout your order
- If something is genuinely wrong on our end, we will fix it
It also means:
- We rely on you to measure accurately and communicate promptly
- Fit issues caused by measurement error cannot be remedied at no charge
- We cannot account for changes in body measurements between order placement and delivery
If you're unsure about sizing, please contact us before ordering. This partnership works best when we're both invested in getting it right.
9. Intellectual Property
All designs, photographs, copy, images, intellectual property and creative content on this website are the property of Wicked & Wonder. They may not be reproduced, distributed, or used without written permission. Our Wonder Factor™ trademark and our Wicked Edge TM trademark and design elements are proprietary.
Purchasing a Wicked & Wonder piece grants you personal use of that piece. It does not grant rights to reproduce, copy or re-sell our designs.
10. Limitation of Liability
Wicked & Wonder's liability for any claim arising from a purchase is limited to the amount paid for the item in question. We are not liable for indirect, incidental, or consequential damages. Our pieces are wearable art and costumes — they are not protective equipment.
11. Governing Law & Dispute Resolution
These Terms of Service are governed by applicable law without regard to conflict of law provisions. Any disputes or claims arising from these terms or your purchase shall be resolved in accordance with applicable law.
For inquiries regarding these terms, contact us at:
Contact Us! form page.
12. Legal & Compliance Inquiries
For legal questions, compliance issues, privacy concerns, or formal complaints, contact us at:
Contact Us! page.
Please include "Legal Inquiry" or "Compliance Concern" in your subject line. We will respond within 5 business days.
13. Changes to These Terms
We may update these Terms of Service from time to time. When we do, we'll update the effective date at the top. Continued use of our site after changes constitutes acceptance of the updated terms.
14. Contact
For questions about these terms, reach us at:
Contact Us page.
These terms exist to protect the relationship — yours and ours. We take our craft seriously. We take your trust seriously. And we want every transaction to feel as good as the piece you receive.
Build. Sew. Make. Create. Transform.